As a Medicare Beneficiary What Other Resources are Available to Me? If you experience issues with your Medicare enrollment or with accessing services, or if you need help understanding your benefits, these resources are available:

  State Health Insurance Assistance Program (SHIP): If you have questions about Medicare, call your local SHIP for assistance. You can find your SHIP by calling 877-839-2675 or visiting www.shiptacenter.org. SHIPs can help with:

  •  Enrolling Medicare Part A and B for the first time.
  •  Medicare Advantage and Part D prescription drug plan selection and enrollment.
  •  Eligibility screenings and enrollment in programs for people with limited incomes, like the Medicare Savings Programs, Extra Help, and State Pharmaceutical Assistance Programs.
  •  Questions about what items and services are covered by Medicare.
  •  Appealing denials of coverage by Original Medicare or your Medicare Advantage or Part D prescription drug plan.
  •  Questions about coordination of benefits between Medicare and other types of insurance, like supplemental policies, Medicaid, and retiree coverage.

Senior Medicare Patrol (SMP): Your SMP can help you identify and report Medicare fraud, abuse, errors, and misleading marketing (see If I Suspect That a Provider is Committing Medicare Fraud or Abuse; What Should I Do? and If a Plan is Engaging in Inappropriate or Misleading Marketing; What Should I Do?). Find your SMP by calling 877-808-2468 or visiting www.smpresource.org

The Social Security Administration: If you are enrolling in Medicare Part A and/or Part B for the first time, you need to do so through the Social Security Administration (SSA). You can reach the SSA by visiting your local office or calling the SSA helpline at 1-800-772-1213. SSA can also provide information about:

  •  Extra Help, a federal program that helps people save money on prescription drugs.
  •  Your Medicare Parts A and B enrollment history.
  •  Your Part B late enrollment penalty, if you have one.
  •  Employment programs for people receiving Medicare due to disability.

1-800-MEDICARE: Medicare can provide you information about enrollment and coverage rules in general, and about your own Medicare enrollment and claims information. Call Medicare for information about:

Your local department of social services (LDSS): If you need help finding out if you qualify for Medicaid or would like to apply, call your LDSS to learn about eligibility and to apply.

Long-term care ombudsman: Each state has an ombudsman to assist residents of that state with finding and affording quality long-term care. You can find your ombudsman by visiting www.ltcombudsman.org.

Health insurance Marketplace: If you are not eligible for Medicare and need to enroll in health insurance through the Marketplace, you can get more information and enroll by visiting https://www.healthcare.gov/.

Read More: What is Considered a Grievance?
Learn About:  I Have a Complaint About My Plan With Medicare; When Should I File?
Return to: Medicare In-Depth

As a Medicare Beneficiary What Other Resources are Available to Me? If you experience issues with your Medicare enrollment or with accessing services, or if you need help understanding your benefits, these resources are available:

  State Health Insurance Assistance Program (SHIP): If you have questions about Medicare, call your local SHIP for assistance. You can find your SHIP by calling 877-839-2675 or visiting www.shiptacenter.org. SHIPs can help with:

  •  Enrolling Medicare Part A and B for the first time.
  •  Medicare Advantage and Part D prescription drug plan selection and enrollment.
  •  Eligibility screenings and enrollment in programs for people with limited incomes, like the Medicare Savings Programs, Extra Help, and State Pharmaceutical Assistance Programs.
  •  Questions about what items and services are covered by Medicare.
  •  Appealing denials of coverage by Original Medicare or your Medicare Advantage or Part D prescription drug plan.
  •  Questions about coordination of benefits between Medicare and other types of insurance, like supplemental policies, Medicaid, and retiree coverage.

Senior Medicare Patrol (SMP): Your SMP can help you identify and report Medicare fraud, abuse, errors, and misleading marketing (see If I Suspect That a Provider is Committing Medicare Fraud or Abuse; What Should I Do? and If a Plan is Engaging in Inappropriate or Misleading Marketing; What Should I Do?). Find your SMP by calling 877-808-2468 or visiting www.smpresource.org

The Social Security Administration: If you are enrolling in Medicare Part A and/or Part B for the first time, you need to do so through the Social Security Administration (SSA). You can reach the SSA by visiting your local office or calling the SSA helpline at 1-800-772-1213. SSA can also provide information about:

  •  Extra Help, a federal program that helps people save money on prescription drugs.
  •  Your Medicare Parts A and B enrollment history.
  •  Your Part B late enrollment penalty, if you have one.
  •  Employment programs for people receiving Medicare due to disability.

1-800-MEDICARE: Medicare can provide you information about enrollment and coverage rules in general, and about your own Medicare enrollment and claims information. Call Medicare for information about:

Your local department of social services (LDSS): If you need help finding out if you qualify for Medicaid or would like to apply, call your LDSS to learn about eligibility and to apply.

Long-term care ombudsman: Each state has an ombudsman to assist residents of that state with finding and affording quality long-term care. You can find your ombudsman by visiting www.ltcombudsman.org.

Health insurance Marketplace: If you are not eligible for Medicare and need to enroll in health insurance through the Marketplace, you can get more information and enroll by visiting https://www.healthcare.gov/.

Read More: What is Considered a Grievance?
Learn About:  I Have a Complaint About My Plan With Medicare; When Should I File?
Return to: Medicare In-Depth

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