During the coronavirus, public health emergency, local Social Security offices are closed to the public, but many services are available online and over the phone. If you need help from Social Security:
- See if you can fulfill your request online at www.socialsecurity.gov/onlineservices
- Call the national Social Security Administration helpline, at 800-772-1213
Social Security processes Medicare enrollment applications. Many people can use the online application to apply for Medicare Part A and Part B for the first time. However, not all Medicare applications can be done online, and not everyone has access to a computer.
If you cannot enroll in Medicare online, here is what you should do:
- Contact your local Social Security office. Although local offices are closed to the public, they should still be able to receive mail and process enrollment paperwork. Call your local office to learn about how to submit your enrollment paperwork. Contact information for local offices can be found by using the online field office locator. If you need more assistance, ask to speak with a supervisor. Takedown the name of any representative you speak to and the date and time of the conversation.
- Gather the necessary paperwork. To enroll in Part B, first, you should complete form CMS 40B, the application for Medicare enrollment.
If you recently lost your job, you will also need to submit:
- Form CMS L564. An employer usually fills out Section B of the form, but at this time you are allowed to fill out Section B.
- Proof of employment or health insurance coverage. Examples of this proof include:
- Income tax returns that show health insurance premiums paid
- W-2s reflecting pre-tax medical contributions
- Pay stubs that show health insurance premiums were deducted;
- Health insurance cards that show the date the policy began
- Explanations of benefits paid by the job-based insurance
- Statements or receipts that show you paid health insurance premiums
3. Send paperwork to your local office by certified mail. When you use certified mail, you get a receipt and confirmation that your mail was delivered. You will have proof that you mailed in your application, which can be helpful in case there are any problems with your enrollment.
If you experience any issues with your local Social Security office, such as being told your enrollment cannot be processed, contact your local federal elected official. Elected officials may be able to help you with your problem.
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