If I Have A Complaint About My Durable Medical Equipment Supplier; What Should I Do?Durable medical equipment (DME) suppliers should have processes in place to handle complaints from Medicare beneficiaries. If you have a complaint, contact your DME supplier and tell them what your complaint is. Within five calendar days, your supplier must let you know they got your complaint and that they are investigating it. Within 14 calendar days, the supplier should send you the result of your complaint and their response in writing.

If your supplier does not handle the complaint appropriately or does not respond in time, you can also call 1-800-Medicare to file a complaint.

Read More: If I Have a Complaint About My Dialysis or Kidney Transplant Center; What Should I Do?
Learn About: If I Suspect That a Provider is Committing Medicare Fraud or Abuse; What Should I Do?
Return to: Medicare In-Depth

If I Have A Complaint About My Durable Medical Equipment Supplier; What Should I Do?Durable medical equipment (DME) suppliers should have processes in place to handle complaints from Medicare beneficiaries. If you have a complaint, contact your DME supplier and tell them what your complaint is. Within five calendar days, your supplier must let you know they got your complaint and that they are investigating it. Within 14 calendar days, the supplier should send you the result of your complaint and their response in writing.

If your supplier does not handle the complaint appropriately or does not respond in time, you can also call 1-800-Medicare to file a complaint.

Read More: If I Have a Complaint About My Dialysis or Kidney Transplant Center; What Should I Do?
Learn About: If I Suspect That a Provider is Committing Medicare Fraud or Abuse; What Should I Do?
Return to: Medicare In-Depth

Clicking third-party links will open a new tab and will take you away from YourMedicare.com. YourMedicare.com, LLC does not control the linked sites’ content or link.

This content was created and copyrighted by the Medicare Rights Center ©2020. Medicare Rights Center is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities. These materials are presented here with support from YourMedicare.com and may not be distributed, modified or edited without Medicare Rights’ consent.

YourMedicare.com takes pride in providing you as much information as possible concerning your Medicare options, but only a health insurance broker licensed to sell Medicare can help you compare your plan options from various insurance companies. When you’re ready, we recommend you discuss your needs with a YourMedicare.com Licensed Sales Agent.