Standards of Excellence
YourMedicare.com Agent Training and Quality Assurance Standards
Medicare beneficiaries can be assured that YourMedicare.com licensed agents are well-trained and ready to provide knowledgeable assistance in the Medicare enrollment process.
YourMedicare.com is proud that our agent standards exceed what is expected for general licensure and carrier certification. Our licensed agents receive continual training to stay up-to-date on current Medicare requirements, are regularly monitored to ensure exceptional consumer interactions, and are expertly coached to deliver outstanding service. In addition, YourMedicare.com agents undergo regular proprietary and carrier-specific training from YourMedicare.com and MedicareInteractive.org.
YourMedicare.com Agent Compensation and Product/Carrier Steering Standards
YourMedicare.com licensed agents will not pressure, encourage or steer Medicare beneficiaries into purchasing a specific product or working with a specific company or carrier.
YourMedicare.com agents are only interested in what’s best for Medicare beneficiaries. Our agents are required to recommend plans that best meet the beneficiaries’ needs., regardless of any association with a company, carrier or plan.
YourMedicare.com has in place Agent Compensation and Product/Carrier Steering standards that safeguard Medicare beneficiaries from being pressured or encouraged into buying products that don’t meet their needs. YourMedicare.com agents are fairly compensated, and their compensations are not based on recommending any specific company, carrier or plan.
YourMedicare.com Education and Decision Support Standards
YourMedicare.com licensed agents will provide Medicare beneficiaries with needs-based information on Medicare and non-Medicare plan options that are comprehensive, uncomplicated and unbiased.
YourMedicare.com licensed agents adhere to all Centers for Medicare and Medicaid Services policies, procedures and regulations, which ensure Medicare beneficiaries receive comprehensive information about their coverage options that is concise, transparent, beneficiary-focused, impartial and based on specific individual needs, circumstances and preferences.
YourMedicare.com Service and Support Standards
YourMedicare.com licensed agents will provide Medicare beneficiaries with timely, courteous and high-quality service and support.
YourMedicare.com’s service and support standards ensure Medicare beneficiaries can receive timely, courteous and high-quality services and support. Beneficiaries also have access to translation (for most languages) and hearing-impaired (TTY) services, free of charge.
YourMedicare.com Regulatory Compliance Standards
YourMedicare.com licensed agents are legally compliant with CMS and state departments of insurance regulations.
Maintaining our regulatory compliance is one of the highest priorities at YourMedicare.com. Our compliance standards ensure that YourMedicare.com agents comply with all applicable regulations for the Centers for Medicare and Medicaid Services, state insurance regulations, state appointment requirements and carrier certifications.